FAQ / Shipping & Returns

FAQ / Shipping & Returns

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), and other secure payment methods displayed at checkout.

2. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time.

3. Can I modify or cancel my order after placing it?

Orders are processed quickly, but if you need to make changes or cancel, please contact us within 24 hours. We cannot guarantee changes after this period.

4. Do you offer discounts or promotions?

Yes! We regularly run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

5. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery with a photo of the issue, and we will assist you with a replacement or refund.

Shipping & Returns

Shipping Information

  • Standard Delivery (5-7 business days) – Free

  • Express Delivery DHL (3-5 business days) – £2.45

  • Orders are processed within 1-2 business days.

  • Tracking details will be sent via email once your order is shipped.

  • During periods of high demand, deliveries may be slightly delayed. We appreciate your patience and understanding.

Returns & Refunds

  • We accept returns within 14 days of delivery.

  • Items must be unused, in their original packaging, and in perfect condition.

  • To initiate a return, contact our support team at [your contact email].

  • Refunds will be processed within 5-7 business days after receiving the returned item.

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

For any other inquiries, feel free to contact us at medicubeuk.contact@gmail.com or visit our Contact page.